Refund policy

Return Eligibility

If you have a concern about your order, please contact us at chantelllutzh698@gmail.com within 60 days of purchase. Include your order number, product name, and a brief description of your request.

For product-safety reasons, only unopened, unused products in their original sealed packaging may qualify for a return. All returns must be approved before being sent back. Please contact us for instructions and the designated return address.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you purchased, email chantelllutzh698@gmail.com with your order number and photos of the product and packaging when available. We will review the issue and explain the available resolution.

Refund Processing

After an approved return is received and inspected, we will notify you of the refund decision by email. Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for processing after approval. Your bank or payment provider may require additional time to post the credit.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after fulfillment has begun or the order has shipped.

Contact Us

For return and refund questions, email chantelllutzh698@gmail.com.